Terms and conditions

The General Conditions of Use, Conditions and Privacy Policy govern the use of the Web site www.yukimatcha.com (hereinafter “Web Site”), which YUKI Trade SL (hereinafter THE COMPANY) with CIF B66693516 and address in Calle Berlin 37, Bajos Offices, 08014, Barcelona holds.

Through its site www.yukimatcha.com, the company provides information about its products and offers the possibility of acquisition. Due to the content and purpose of the Web site, people who want to benefit from its services should have the status of “Customer”, which acquires completing the registration form and following the steps ENTERPRISE subsequently communicated through email. Customer status implies adherence to the Terms of Use as published at the time you access the Web Site.

In any case, there are pages accessible to individuals or legal entities that do not yet register or initiate a purchase of a product (hereinafter, “Users”) Web Site. In this sense, users who access these parts of the Website agree to be subject to the terms and conditions contained in these Terms and Conditions, to the extent it may be applicable to them.

The company wants to let its customers and users that are exclusively addressed to a wider audience of 16 years and the territory in which it accepts and distributes orders is comprised Peninsula and Balearic Islands (hereinafter, the “Territory”). THE COMPANY does not ship orders (with the exception of the UK, France, Germany and Italy) or, for the moment, the Canary Islands, Ceuta and Melilla. If a user were interested in receiving an item out dle territory Peninsula and the Balearic Islands should contact the company via the form or sending an email to info@yukimatcha.com, we would study your request and will inform you about it.

CONTACT: For any doubts, queries or suggestions, you can send your comments by email to: info@yukimatcha.com

The descriptions of the products displayed on the Website are made based on information provided by suppliers of YUKI Trade SL. However, the information given on each product, as well as photographs or videos relating thereto and trade names , marks or logos of any kind on the website of the company, are exposed in www.yukimatcha.com a guide.

All prices listed products through the website include VAT and other taxes that may apply. However, these prices do not include the cost of sending the products, which are listed separately and must be accepted by the Customer.

THE COMPANY informs the customer that the number of units available is kept updated with stocks in stock and availability from our suppliers. In no event shall COMPANY will sell intentionally more units of the holding or the supplier has reserved it.

The company will make every effort to please all its customers in the demand for products. However, sometimes, due to causes not easily controlled by the company as human errors or incidents in computer systems, it is possible that the amount ultimately served by the provider differs from the offer made by the company to meet customer orders.

In the event that the product is unavailable after ordering, the Customer have been made will be informed by email of the total or partial cancellation of it. The partial cancellation of the order due to unavailability no right to cancellation of the entire order. If as a result of this cancellation, the customer wants to return the product delivered shall follow the provisions of section Return.

Customer agrees to pay when placing the order. The initial price listed on the website for each of the products offered will be added corresponding to the relevant shipping costs rates. In any case, these tariffs shall be reported to the Customer before completing the purchase.

The ticket or proof of purchase corresponding to the purchase order will be available and can be displayed on www.yukimatcha.com in the “My Account”, “Orders”.

The Customer shall pay the amount corresponding to your request for payment via Paypal, credit card or debit card (Visa, MasterCard, Visa Electron and / or other similar cards). All operations are made in the currency -EUROS- nomination. Card payment is made through Paypal with security protocols.

Customer must notify the company any improper or fraudulent charge on the credit card used for purchases, by email or telephone, in the shortest time possible for the company to make the necessary arrangements.

The company has the highest security measures available commercially in the sector. In addition, the payment process works on a secure server using SSL (Secure Socket Layer). The secure server establishes a connection so that the information is transmitted encrypted using 128-bit algorithms, which ensure that only intelligible to the customer’s computer and the Web Site. Thus, when using the SSL protocol ensures:

The Customer is submitting their data to the server of the company and not to any other to try to impersonate it.
That between the client and server center ENTERPRISE data is transmitted encrypted, preventing their being read or manipulated by third parties.

Verisign, the most important world issue SSL certificates company guarantees the encryption of data in BidoBido.

Once formalized the order, ie the acceptance of the Terms of Use and confirmation of the buying process, the company always send an email to the customer confirming the details of the purchase.

THE COMPANY will accept cancellations of orders upon request before sending it. For cancellation you must request using the form “Customer” or by sending an e-mail to info@yukimatcha.com.
I. Product delivery

The company is committed to deliver the product in perfect condition in the direction that the Client point in the order form, and in any case shall be within the Territory. In order to optimize the delivery, thank the customer to indicate a direction in which the order can be delivered within the normal working hours.

THE COMPANY will not be responsible for errors caused in the delivery when the delivery address entered by the customer in the order form does not conform to reality or have been omitted.

THE COMPANY informs customers that it is possible that the same order is divided into several installments.

II. Delivery term

Shipments will make through the logistics services of Amazon, or otherwise using postal services. The order placed by you will be delivered within a maximum period of 10 working days since we have made the order confirmation. Although the usual delivery of THE COMPANY usually between 3 and 6 days from order completion.

These deadlines are means, and therefore an estimate. Therefore, it may vary for logistical reasons or force majeure. In cases of late deliveries, THE COMPANY will inform its customers as soon as knowledge of them.

Each delivery is considered completed from the moment in which the carrier makes the product available to the customer, which is embodied through the control system used by the carrier.

In the case of delays in delivery of orders attributed to the company, the customer may cancel your order in accordance with the procedure described in Section “11. Return”. shall not be considered delays in delivery cases where the order has been made available to the Customer by the carrier within the agreed time and has not been delivered by cause attributable to the Customer.

Shipping costs can consult it in the shipping of our website.

Once the order leaves our warehouse, you will receive an e-mail notifying you that your order has been accepted and is being sent.

For security reasons, THE COMPANY will not send any orders to PO boxes or military bases, nor accept any order where it is not possible to identify the recipient of the order and direction.
III. Data Delivery, Delivery Unrealized and Extravío

If you are absent at the time of delivery the Customer, the carrier will leave a receipt indicating how to proceed to arrange a new delivery. The company hires as part of courier delivery service, conducting a series of follow-up actions, aimed at ensuring that delivery occurs.

If after 7 working days from departure to delivery of the order has not been entered into the delivery, the Customer must contact THE COMPANY. If the Customer does not do so, after 10 days from departure to delivery of the order it will be returned to our stores and the Customer will be responsible for shipping costs and return to origin of the goods, as well as any costs associated management.

If the reason has not been able to make delivery package is lost, our carrier will initiate an investigation. In these cases, the response times of our carriers typically range from one to three weeks.
IV. Stagecoach delivery

Customer must check the condition of the package to the carrier, on behalf of the company, to make delivery of the product ordered, indicating on the delivery note any anomaly that could detect on the packaging. If you later after reviewing the product, the Customer detects any incident such as stroke, fracture, signs of having been opened or any damage caused to it by shipping, it undertakes to inform THE COMPANY via email in the shortest possible time before the following 24 hours of delivery. From that time no such incidents by (only warranty parts) will be addressed.
Return Procedure I.

All products purchased in the company may be returned and refunded, provided the customer informs the company its intention to return the / the product / s purchased / s within a maximum period of up to 14 working days from the date of delivery and that the other conditions set forth in this paragraph are fulfilled.

THE COMPANY only accept returns that meet the following requirements:

The product must be in the same condition it was delivered and must retain their original packaging and labeling.
The shipment must be made using the same box that has been received to protect the product. In the event that can not be done with the box with which it was delivered, the customer must return it in a protective case in order that the product reaches the warehouse of the company with the maximum possible guarantees.
a copy of the delivery note inside the package, which also returned products and the reason for return should be included are marked.

In order to provide customers the return process and to make proper monitoring of it, the company sets as only the return procedure established by the company. If the reason for the return is attributable to the Company (the product is defective, is not what you had requested, etc.), the amount of the refund will be refunded. If the reason is another (products are served correctly but are not to your liking), the cost of the return costs are borne by the customer.

To proceed with a refund, follow these steps:

Report before 14 calendar days of receipt that the product wants to be returned. The information may be made via mail or using the form info@yukimatcha.com customer.
THE COMPANY will inform the customer of the address to which to send the product.
The client must send through a courier company of your choice. The return must pay the customer.
Report the courier company used, date and time of the return.

II. Refunds CLIENT

The return of products will result in a refund equal to the cost of returned products minus the cost of return service.

Only in the event that the delivered product is defective or wrong, the company will also reimburse you the dispatch costs.

Partial returns and cancellations will result in partial refunds.
THE COMPANY will manage the return order under the same system that was used for payment within 3 days from the arrival confirmation to store the returned order. The application of the refund in the Customer account or card depends on the card and the issuer. The implementation period will be up to 7 days for debit cards and up to 30 days for credit cards.

The company acts as distributor of manufacturers to ensure that the products offered for sale in the www.yukimatcha.com working properly and no defects or hidden defects that could make them dangerous or unsuitable for normal use.
The contractual warranty offered is usually granted by the manufacturer. Once the customer has received the product will have the instructions provided by the manufacturer on its case, sufficient for the proper use and installation of the product and all warranty information. No Customer may request a broader indicated that there warranty.

THE COMPANY is not obliged to collect the faulty product and the customer should contact the After Sales Service Manufacturer. In this regard, the company will actions to provide customer who request contact details of the service and shall provide them with enough information to present relevant claims.

The warranty will be effective if defects or damage caused by external factors, accidents, especially electrical accidents, wear, installation and use not in accordance with the manufacturer’s instructions.

Excluded from warranty products modified or repaired by Customer or any other person authorized by the manufacturer. The guarantee does not apply to visible defects and defects of conformity of the product for which any claim must be made by the Customer in question within 7 days of delivery of the products. The warranty does not cover damaged by improper use products.

Expressly states that have no guarantee the alienticios products.


THE COMPANY owns all rights to the content, design and source of this Web page code and, especially, by way of example but not limited to, the photographs, images, texts, logos, designs, trademarks, trade names and data They included in the web.

Customers and users that these rights are protected by Spanish and international legislation on intellectual and industrial property are warned.
Furthermore, without prejudice to the foregoing, the content of this site is also considered computer program, and therefore, it is also applicable throughout the Spanish and European Community legislation in force on the subject.

Total or partial reproduction of this website or any of its contents, without the express written consent of THE COMPANY is expressly prohibited.

The copying, reproduction, adaptation, modification, distribution, marketing, public communication and / or any other action that involves a breach of Spanish legislation and / or internments on intellectual property and / or industrial also is strictly prohibited and the use of web content except with the prior express written consent of the company.

The company reports that no implied license or permit any of the intellectual property rights and / or industrial or any other right or related, directly or indirectly, with the contents included in the Web property.

Only the use of the contents of the web domain for information and service is authorized, it is provided that full acknowledgment of the source is made, the user is solely responsible for any misuse of them.

Customers and Users are fully responsible for their conduct, to access information from the Web, while operating in the same, and after accessing.

As a result of the above, Customers and Users are solely responsible to the company and third parties:

The consequences that may result from use for purposes illegal or contrary to this document effects of any content on the Web, developed or not by the company, or not published under his name officially.
As well as the consequences that may arise from the use contrary to the contents of this document and adversely affecting the interests or rights of others, or that in any way could damage, disable or impair the website or its services or prevent normal enjoyment other Users.

THE COMPANY reserves the right to update the content when appropriate and to eliminate, limit or prevent access to them, temporarily or permanently, and deny access to the Web to customers and users to make a bad use of content and / or violate any of the conditions listed herein.

The company reports that does not guarantee:

That access to the Web and / or web link will be uninterrupted or error free.
The content or software that customers and users access via the Web or the Web link does not contain any errors, computer viruses or other elements in the contents that may cause alterations in the system or in the electronic documents and files stored on your computer system or cause other damage.
Harnessing that information or content of this website or linked websites that customers and users might do for their own purposes.

The information contained on this website must be considered by Customers and Users informational and guidance, both in relation to its purpose and its effects, why:
THE COMPANY does not guarantee the accuracy of the information contained on this website and therefore assume no responsibility for any damages or inconvenience to the users that may arise some inaccuracies present in the Web.

THE COMPANY does not assume any responsibility, but is not limited to title:

The use that customers or users may make of the materials of this website or linked websites, whether prohibited or permitted, in violation of intellectual property rights and / or industrial contents of the Web or third parties.
Of possible damages to Customers or Users caused by normal or abnormal operation of the search tools, organization or location of the content and / or access to the Web and, in general, errors or problems generated in the development or implementation of the technical elements that the website or a program provided to the user.
The contents of those pages to which customers or users can access from links in the Web, whether authorized or not.
Acts or omissions of third parties, regardless of whether these third parties could be linked to the company through contractual means.
Access of minors to the content included on the Web, being the responsibility of parents or guardians to exercise proper control over the activity of children or minors in their care or install any of the tools to control the use of internet in order to avoid (i) access to materials or content not suitable for minors, and (ii) sending personal data without prior authorization from their parents or guardians.
Communications and dialogues in the course of the debates, forums, chats and virtual communities that are organized through or around the Web and / or linked websites, or liable, therefore, for any damage and prejudice they suffer Customers or individuals and / or groups as a result of those communications and / or dialogues Users.

THE COMPANY shall not be liable in any case when they occur:

Errors or delays in access to the Website by the Customer when entering your information in the order form, the slowness or inability to receipt by the recipients of the order confirmation or any anomalies that may arise when these incidents are due to problems on the Internet, fortuitous events or force majeure and any other unforeseeable contingency beyond the good faith of the company.
Failures or incidents that may occur in communications, defaced or incomplete transmissions so that there is no guarantee that the website services are constantly operational.
Errors or damage to the website for use of inefficient service and bad faith by the Customer.
Of non-operational or problems with the email address provided by the Client for sending order confirmation.
In any case, the company is committed to solving problems that may arise and to provide all necessary support to Customer to reach a quick and satisfactory resolution of the issue.
The company also has the right to perform during defined time intervals, promotional campaigns to encourage the registration of new members in their service. THE COMPANY reserves the right to modify the conditions of application of the promotions, you extend them communicating properly, or proceed to the exclusion of any of the participants of the promotion in the event of detecting any abnormality, abuse or unethical behavior involving the same.


Customers and Users undertake to navigate the website and use the content in good faith.

In compliance with the provisions of Law 15/1999, Protection of Personal Data, we inform you that by filling in any form on Web Site www.tuverano.com or sending an email to any of our mailboxes implies acceptance of this privacy policy, and also authorize the company to process the personal data you provide, which will be incorporated in the file, owned by the company, registered in the General Register of the Spanish Protection Agency Data.

Customer data will be used for sending email through sales made by the company and for the delivery of the purchases.

By simply visiting the Web, users do not provide any personal information or is obligated to provide.

The company is committed to keep the strictest confidence over the information that is provided and use it only for the purposes indicated.

THE COMPANY presumes that the data have been entered by their owner or person authorized by it, and they are correct and accurate.

It corresponds to Customers updating their own data. At any time, Customer shall have the right of access, rectification, cancellation and opposition to all personal data included in the various registration forms. To modify or update your personal details Customer must access www.yukimatcha.com, the option “My Account”. To cancel your account write an e-mail from the e-mail from your account info@yukimatcha.com with the subject “Cancel Account”.

Therefore, the Customer is responsible for the accuracy of the data and the company will not be responsible for their inaccuracy of the personal data of customers. Under the current legislation on data protection, the company has adopted the security levels appropriate to the data provided by customers and also has installed all means and measures at its disposal to prevent the loss, misuse security, alteration, unauthorized access and removal thereof.

If any provision of these Terms of Use is declared invalid, the remaining provisions remain in full force, taking into account the will of the parties and the purpose of these Terms of Use.

THE COMPANY may not exercise any of the rights and powers conferred on this document which does not imply any waiver of the same unless expressly recognized by the company or statute of limitations applicable in each case.

THE COMPANY reserves the right to modify at any time the presentation and configuration of the Website and these Terms. Therefore, the company recommends Customer read them carefully each time you access the Web Site.

Customers and Users will always have these Conditions of Use in a visible location, freely accessible to all queries want to perform. In any case, the acceptance of the Terms of Use will be an essential prerequisite to the purchase of any product step available through the Web Site.

These Terms of Use are governed by applicable Spanish legislation. To resolve any dispute or conflict arising out of these Terms of Use, the parties submit to the jurisdiction of the courts of the city of Barcelona, unless the law imposes another jurisdiction.

Uso de cookies

Este sitio web utiliza cookies para que usted tenga la mejor experiencia de usuario. Si continúa navegando está dando su consentimiento para la aceptación de las mencionadas cookies y la aceptación de nuestra política de cookies, pinche el enlace para mayor información.plugin cookies

Aviso de cookies